Discover the Next Chapter of Customer Service
- 2024 Spring Edition
Log in

4.6 (1,852+ reviews)

Grow your Shopify store with the #1 customer service app

Join 15K+ stores solving customer problems and selling more with automation and AI chatbots. Use dedicated Shopify features to create outstanding shopping experiences that boost customer loyalty.

Get started freeNo credit card required
Get a demo
4.5 bn

USD generated with Tidio Flows

85%

of customer service automated

24%

Average CSAT uplift after switching to Tidio

Trusted by 300,000+ businesses:

Glovo logo
Praktiker logo
Procosmet ITALY logo
Jaguar logo

Sell smarter with powerful Shopify automations

Generate more sales with 40+ no-code automation templates.

Win loyal customers with Shopify-exclusive features

Treat every store visitor like a VIP. Create outstanding shopping experiences with support features designed for Shopify stores.

Preview carts to make personalized recommendations

Preview carts to make personalized recommendations

See what your customers have in their carts so you can recommend products, send discounts, and respond to purchase-related questions faster.

View order history and offer detailed answers

View order history and offer detailed answers

See your customer’s shopping history in the chat window so you can offer in-depth advice based on their specific needs.

Manage orders without switching tabs

Manage orders without switching tabs

Manage orders without leaving the chat window. Cancel orders, offer refunds, or change shipping addresses directly from your support dashboard.

Create rich tickets with your Shopify data

Create rich tickets with your Shopify data

Turn customer conversations into tickets, add notes, and assign tags so your support agents can personalize their answers based on customer history and context.

Boost your store’s support efficiency with Lyro AI Chatbot

Answer common questions about your products and perform recurring tasks with AI.

$66K+

Value of Lyro-assisted sales

75%

Conversations automated with Lyro

Jackelyn Dacanay

I love the data and I love the self-learning kind of aspect of Lyro. We've been able to pull hundreds of questions from our FAQ and continue to have Lyro learn from that information.

Jackelyn Dacanay

Marketing Director at Bella Santé

Get a demo

Install Tidio on Shopify in 3 simple steps

1

Open Tidio in the Shopify App Store and install the dedicated app

Open Tidio in the Shopify App Store and install the dedicated app

2

Create and configure your account

Create and configure your account

3

Activate the Tidio app in your Shopify admin panel

Activate the Tidio app in your Shopify admin panel

The only tool you need to provide support and boost sales on Shopify

Multichannel communication automation

Automate your WhatsApp, Instagram, Messenger, and live chat conversations with one tool.

Live chat and video calls

Offer shoppers support in real-time with live chat and a built-in video call tool.

Ticketing system

Manage all customer requests in one dashboard and turn conversations into tickets to solve customer problems quickly.

Multisite and multilanguage support

Connect multiple Shopify stores to Tidio so your team can monitor all your messages from a unified dashboard.

Advanced analytics

Understand how customers interact with your team, automations, and AI chatbot.

Reply assistant

Turn basic responses into professional-looking ones with GPT 3.5 technology and make sure every reply your agents send is on brand.

Customer Service Automation

Your Shopify Plus store grows faster with Tidio+

Grow your Shopify Plus store with done-for-you automation, expert guidance, exclusive features, and custom limits. Our team helps you reach 50%+ support automation within 60 days.

177K+

Value of sales generated with Tidio

86%

Decrease in waiting times

Evelin Lopez

We knew Tidio had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.

Evelin Lopez

Marketing Manager at eye-oo

Grow your Shopify store with support and sales automation

Solve customer problems and sell proactively on multiple channels with automation and AI chatbots.

No credit card required

Get a demo