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Track your visitors. See what pages they browse so you can personalize your communication.
Talk to customers in real-time
Master customer support. Boost customer loyalty and generate more sales with a powerful live chat app tailored to e-commerce and small businesses.
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4.7 from 1716+ reviews
4.7 from 1411+ reviews
4.8 from 418+ reviews
Build customer trust with excellent service
Manage all your channels with one tool
Simplify your communication with Tidio. Access emails, live chats, Messenger, WhatsApp, and Instagram DMs in one dashboard so you can quickly respond to every customer inquiry.
Slash your response time to under 3 minutes
Speed up your replies to increase customer satisfaction. Use canned responses to answer common questions in seconds. See what customers type before they hit “Send” to improve your response times.
Solve problems from anywhere
Be available, no matter where you are. Engage customers from your office, home, or while traveling with our browser, desktop, and mobile apps.
Simplify your sales process with video calls
Close more deals with video calls. Show your product in action and demonstrate its value to your prospects, all without having to leave the live chat widget. Start or join a video call with just one click. No downloads, installations, or registrations required. Just chat, call, and sell.
Increase customer engagement with live chat features your team will love
Live visitor list
Get a real-time overview of all your website visitors. Offer custom advice based on their activity.
Live typing
See what your customers type before they hit “Send”. Prepare your replies to increase customer satisfaction.
Canned responses
Answer common questions in seconds. Create a library of responses for fast customer support.
Pre-chat surveys
Streamline your lead generation. Collect customer data to improve your marketing efforts.
Customer database
Keep your customer data in one place. Use tags and contact properties to personalize your service.
Multilanguage
Embrace global customers. Add multiple languages to your widget for comfortable communication.
Offline message
Leave no chat unanswered. Notify users that you’re offline, collect their emails, and get back to them later.
Improve your communication with a light live chat app
Doesn’t affect your SEO score
The livechat widget loads asynchronously, so it doesn’t impact your website’s loading speed or performance.
Looks great on any website
Customize the live chat widget to your brand’s colors. Adjust its position and behavior to increase engagement.
5-minute installation
Start conversations with your customers in 5 minutes or less. Follow our tutorials to install the livechat app on any platform.
Boost customer loyalty and generate sales with live chat
Get started with a free account or book a demo to see Tidio in action.
No credit card required
Grow your business with live chat software designed for sales
Recommend the right products
Create personalized shopping experiences. Monitor visitor activity and make tailored product suggestions through the live chat widget.
Treat your customers like VIPs
Identify loyal customers and customize their shopping journeys. Tidio detects returning customers so you can review their purchase history and suggest personalized options.
Update orders without leaving the chat
Refund, cancel, and edit Shopify orders directly in Tidio. Add, remove, and adjust the number of products in an order without switching tabs.
Transparent pricing model
1. Forever Free - 0 USD
Get started for free so you can talk to customers in real-time and create simple automation Flows.
2. Paid Plans - from 29 USD / mo
Create complex automation Flows. Access better chat limits. And more.
3. Custom - from 499 USD / mo
Collaborate with a dedicated success manager who builds complex automation Flows for you.
Tidio integrates with all your work tools
Connect Tidio to dozens of ecommerce tools and platforms in less than 5 minutes.
More than a live chat app. An all-in-one solution to scale your organization
Automate your sales funnels with Flows
Collect and qualify leads based on their behavior. Increase order value by offering custom discounts and free shipping.
Discover Flows
Improve customer satisfaction with Ticketing
Monitor, prioritize, and assign customer requests. Turn support emails into tickets and keep track of customers requests.
Discover Ticketing
Supercharge your support capacity with Lyro AI
Answer up to 70% of customer questions with conversational AI. Maximize your support capacity without extra hiring.
Discover Lyro AI AgentDon’t take our word for it, check how Tidio helps users grow their business
Get more leads
GET THIS PROGRAM - it has already boosted my sales leads by 34% in a matter of hours. Don't waste your time, searching - Tidio does it all. I am very pleased how they helped get me started too.
Review on G2
Increase conversion rate
My conversion rate went from 1.4 to 4.8! This is amazing and makes me a lot of money automatically!
Review on Shopify
Generate more sales
Tidio helped me make over 60k in sales in just a few months. Customer retention rate is a lot higher and a benefit is the sales!
Review on G2
Increase satisfaction rate
Since having Tidio integrated into our website we have seen sales nearly double and positive reviews triple.
Review on G2
Boost customer loyalty and generate sales with live chat
Get started with a free account or book a demo to see Tidio in action.
No credit card required
FAQ
Yes, the live chat tool is part of our free-forever plan. Here are some other frequently asked questions:
How do I add live chat to a website?
Create a Tidio account
Install a WordPress plugin or a Shopify Store app.
Alternatively, paste your Tidio public key into any HTML website.
For other platforms, you can find more details here.
How long will it take to implement live chat on my website?
Creating an account and installing the Tidio plugin on your website takes about 90 seconds. You may want to personalize your widget and use a branded image as the chat’s avatar, so the entire process may take about five minutes to complete.
Is Tidio live chat free?
Tidio’s free-forever plan enables you to answer customer questions, recommend products, and more. Tidio doesn't measure your replies, but you can engage only 50 website visitors each month through the live chat app.
How long can I use the premium live chat features with Tidio Live Chat free trial?
Our free trial gives you unrestricted access to premium live chat features, such as Live visitor list, Live typing preview, or Native Shopify actions for 7 days. Once the trial period is over, you’ll be automatically switched to our free-forever option unless you upgrade to a paid plan. Keep in mind that you can upgrade and downgrade your plan at any time.
Do I have to be available all the time to offer online chat support?
No. Tidio enables you to set a custom Do-Not-Disturb schedule and send customers automatic messages. You can also send automated responses to frequently asked questions with Tidio Flows, so you can respond to customer inquiries even when you’re offline.
Does Tidio live chat affect website performance?
No. Tidio is one of the lightest and fastest live chat software solutions available. The app loads asynchronously, so it doesn’t impact your resources. As a result, you won't notice a drop in your website's performance.
Is live chat software safe?
Tidio handles 2M+ conversations a month. All conversations and details (including customer email contact or business data) are encrypted using the 256-bit SSL protocol and one-way hash algorithms. Also, Tidio’s live chat app is fully GDPR compliant.
What is the average ROI for live chat?
The average Return On Investment for implementing live chat is between 250–300%. Live chat software increases your average conversion rate, boosts your average order value, and improves customer experience and retention. You can also use the free version, which would make your ROI for Tidio live chat = infinity.
Join 300k+ businesses that use Tidio Live Chat
Get started with a free account or book a demo to see Tidio in action.
No credit card required