What are Tidio’s AI Chatbots?

AI Chatbots are algorithms that simulate human conversation. They use artificial intelligence to understand what customers are saying, provide relevant information within milliseconds, and then measure if they are helpful. AI Chatbots learn from past conversations to improve their answers to new questions, so they can automatically solve up to 73% of your customer’s inquiries.

Are the AI Chatbots included in the free plan?

AI Chatbots are one of our premium features and are only available in our custom paid plans. Contact us and schedule a free, no-obligation demo and see how Tidio’s AI Chatbots can help your business evolve.

What are the benefits of AI Chatbots?

Increase customer satisfaction: Tidio’s AI Chatbots analyze customer questions, group them into categories, and deliver relevant answers in seconds. This enables your customers to receive the information they need 24/7, increasing their satisfaction. Uncover actionable insights: The AI Chatbots enable you to understand your customers and their most pressing concerns by analyzing their questions and grouping their common inquiries. This helps you make informed decisions about your product, service, website, sales funnel, and so on. Increase your support team’s efficiency: The AI Chatbots detect and answer questions about order status, shipping policies, product availability, and more, within milliseconds. This frees up your operators to focus on complex or profitable issues so you can scale your business. Scalable solution: You can teach the AI Chatbots new answers as your business grows and your needs change. The builder enables you to create or edit chat flows with ease, so you can implement new workflows as opportunities arise.

Are AI Chatbots effective?

Yes, they are. And their machine learning algorithm makes them more effective in time. Tidio AI Chatbots measure the helpfulness of their answers after every customer interaction. They use the data to constantly adapt to incoming questions. You can also help the bots get even more accurate over time by assessing their performance and providing more responses to fill in their blind spots. This enables the bots to answer more questions, reducing your customers’ waiting time and freeing up your agents so they can focus on more complex matters.

Tidio AI

Improve customer service with Tidio AI

Equip your team with the latest technology for outstanding customer experiences and increased conversions

Get started free

No credit card required

Get a demo

Improve customer service with *Tidio AI*

Tidio AI - meaning and values

Tidio AI is a solution that helps businesses increase their sales and boost customer satisfaction with the use of artificial intelligence. Here’s what it stands for:

Technology for small and medium businesses

For the longest time, the newest AI features have been available exclusively on software solutions that are too expensive for small and medium sized businesses. Our goal is to provide premium AI features at affordable prices, so every company can benefit from them.

Customers first

80% of customers say that the experience a company offers is just as important as its products or services. We aim to help businesses create outstanding experiences for their customers.

AI is the present, not the future

Our customers can already use Tidio AI features, and Tidio+ users will be the first to benefit from all future releases.

AI in everything

All Tidio features - from existing ones like Live Chat or Analytics to future releases - will incorporate AI.

Improve your response times and increase customer satisfaction with AI

Better support without hiring costs with Lyro

Lyro AI chatbot enables you to maximize your support capacity without extra staff expenses. Lyro answers up to 70% of customer questions with automated human-like conversations and provides personalized support, just like a human agent would.

Discover Lyro

Better support without hiring costs with Lyro

Build conversation Flows with FAQ Wizard

FAQ Wizard uses machine learning to detect what your customers ask about. The Wizard then uses your content to recommend conversation Flows that can answer those questions automatically, freeing up your support agents from dealing with repetitive inquiries.

Make your support process more efficient with AI

Step up your responses with Reply Assistant

Help your support team answer customer questions without having to worry about syntax or grammar. Reply Assistant uses GPT 3.5 technology to turn basic responses into professional-looking ones, making sure every reply your agents send is on brand.

Respond quickly with Smart Views

Prioritize urgent requests so you can solve them quickly and increase customer satisfaction. Smart Views analyzes your conversations and organizes them based on customer intent so your support team can easily spot and prioritize important requests.

Coming soon

Uncover opportunities with Tracker

Assess customer satisfaction so you can improve your communications. Tracker rates your support conversations based on customer intent and satisfaction, allowing you to spot refinement opportunities.

New features for Tidio AI are coming soon!

Get Tidio AI today and be among the first to access our future releases

Conversion Booster

Conversion Booster recognizes user behavior and takes action to encourage conversions. It reduces the number of visitors who leave the website without making a purchase, so you can boost your sales.

Increase your support efficiency and boost customer satisfaction with Tidio AI

Use the latest technology to provide outstanding customer experiences