Discover the Next Chapter of Customer Service
- 2024 Spring Edition
Log in
Business Growth

New Milestone Release — Our Latest Enhancements to Lyro AI Chatbot

by Sara Knop·Updated
lyro 2.0 cover image

While the AI chatbot industry is still in its early stages, businesses battle the ever-growing demand for timely and personalized customer support. As pioneers in this rapidly evolving landscape, we recognize the importance of remaining at the forefront of innovation.

With a commitment to progress, we’re thrilled to share our latest, powerful enhancements to Lyro AI Chatbot, designed to revolutionize your customer service experience.

In short—

Lyro has undergone significant advancements with the introduction of our updated “brain” (the Claude 3.0 model), resulting in a more natural, human-like communication style. It now learns faster, handles more tasks efficiently, and seamlessly transitions queries to human operators when necessary. These enhancements solidify Lyro as your long-time partner in delivering exceptional customer service.

So, let’s dive deeper into what’s new and exciting in the world of Lyro!

Setting a new standard in AI with Claude 3.0

lyro comparison on image

Compared to its predecessors and other competitive models like ChatGPT-4, Claude 3.0 showcases unparalleled performance improvements. You can expect more engaging and human-like interactions that set a new benchmark for conversational AI. With Claude 3.0, interacting with Lyro feels more like chatting with a human than ever before.

Here are the key changes:

  • Enhanced capability to understand the context of the conversation

With the introduction of Claude 3.0, Lyro demonstrates an advanced ability to grasp the context of each interaction. This enables it to provide more tailored and relevant responses to your customer queries.

  • Ability to ask follow-up questions

Claude 3.0 equips Lyro with the capability to ask follow-up questions when needed, allowing for better engagement and clarification during conversations. This ensures that customers receive more precise and satisfactory answers to their inquiries.

  • Improved data retrieval capabilities

Lyro’s upgraded model is more efficient in retrieving data, enabling faster access to relevant information. This ensures that responses are delivered promptly, contributing to a smoother and more seamless experience for your customers. 

  • Enhanced conversational experience

Lyro’s upgrade to Claude 3.0 doesn’t just boost its capacity to understand and reply—it also elevates the entire conversational experience. Now, Lyro excels at grasping context which results in smoother, more detailed, and more natural exchanges that closely resemble human interaction.

Lyro’s evolution to Claude 3.0 marks a significant milestone in AI-driven customer service, empowering businesses to deliver exceptional support effortlessly. 

So, say goodbye to generic answers and hello to engaging, personalized conversations.

Continuous improvement of Lyro responses just got easier

 improvement of Lyro responses

We’ve introduced a new training method for unanswered questions, providing a simple way to improve Lyro’s knowledge. This means that when Lyro faces questions it can’t answer due to a lack of information, it now stores them in the Suggestions tab for your manual review. 

This improved training method allows you to teach the system by providing answers directly within the panel, fostering a more streamlined process for achieving AI automated support. 

Picture Lyro as a new employee eager to learn and grow. Like any new team member, Lyro thrives on feedback for improvement. So, whenever Lyro encounters a question it can’t answer, it asks you for guidance. This process enables it to learn more effectively. It’s as if Lyro undergoes intensive training and, with each passing day, becomes more proficient, responsive, and easy to work with.

Let Lyro solve more complex cases with Tasks

Lyro solve more complex cases

We’re excited to introduce a powerful addition to Lyro’s capabilities—Lyro Tasks. This new addition will empower you to create tasks that Lyro can carry out in predefined situations. Lyro Tasks are manually created flows triggered by specific words or phrases, seamlessly integrated into Lyro’s conversation with visitors.

With this new feature, you can easily handle more complex questions and multi-step queries. For instance, you can configure Lyro to check the status of a customer’s order (especially beneficial when integrated with Shopify), provide information about current discounts, or prompt Lyro to respond in a pre-prepared manner to particular phrases or questions.

Adding Tasks is simple and intuitive. You can choose from pre-made templates or create new ones from scratch.

Our templates cover common scenarios such as checking inventory via Shopify integration or providing customers with real-time information about product availability. You can customize templates to suit your specific needs, modifying conditions, and actions as desired before activating the flow.

Lyro Tasks revolutionize how your customers interact with Lyro. This fuctionality enables users to find an answer to a broader range of inquiries and scenarios without the need to connect with a human agent. 

True to our promise, Lyro steps up to save your team valuable time and let your agents direct their attention to the most critical issues that truly need the human touch.

New, improved handoff to human support

improved handoff to human support

Finally, we’re bringing an improved handoff feature that streamlines transitions between the AI chatbot and human support operators. 

By seamlessly transitioning conversations, you can deliver more efficient and effective support with speed and precision. Your team can direct their expertise to provide timely assistance, tailored to customer needs to optimize productivity and elevate customer satisfaction.

Enhancements and potential use cases

Our latest update to Lyro brings many benefits to all new and existing users. With the introduction of Claude 3.0, Lyro’s capabilities have undergone a significant transformation. 

Here’s a glimpse of what you can achieve with these enhancements:

  • Increased automation—automate a higher number of conversations with Lyro, reducing the need for human intervention
  • Reduced unanswered queries—decrease the number of unanswered conversations as Lyro’s new capabilities enable it to address a broader range of inquiries
  • Streamlined handoff—seamlessly transition between automated assistance and human interaction, ensuring that customers receive the support they need without disruption
  • Customer satisfaction—increase customer satisfaction levels as Lyro delivers more accurate and personalized responses, improving overall user experience
  • Improved efficiency—boost the efficiency of your customer support operations with Lyro’s ability to handle a greater volume of inquiries and assist customers more effectively


Our dedication to continuous improvement and customer-centric innovation drives us to provide you with the best AI chatbot on the market. 

We encourage you to try out the new features and share your valuable feedback with us as we continue to strive for excellence in customer service. Visit our help center to learn more about Lyro and its implementation.

Ready to experience the next level of customer support with Lyro AI Chatbot?

Visit your Tidio panel today to explore all of the new enhancements and start elevating your customer service experience. 

And if you haven’t registered yet, you can sign up for free to discover how Lyro can help you automate conversations with the first 50 Lyro resolutions free of charge. We value your feedback, so don’t hesitate to share your thoughts.

Share this article:

Sara Knop
Sara Knop

Sara is a Marketing Specialist at Tidio, passionate about empowering users with in-depth knowledge of our products, ensuring they get the most value from Tidio. To explore more of Sara's educational insights, visit Tidio Academy.

Never Leave Your Customer Without an Answer

Try Tidio for free